Q: How do I place an order on CustomStamps.com?
A: Find the stamp design you're looking for by using the left menu, or choose any of the categories on the homepage. You can also use the search tool at the top of the page. Once you've found your favorite design, fill in your custom text and choose from the options listed (size, color, etc.). When done, add your custom stamp to the cart and proceed to checkout. Your payment information is kept secure and once your order is ready, you will receive a confirmation email at the address provided.
Q: How do I preview my custom stamps?
A: Currently we only provide a sample image of our stamps to showcase the impression quality to be used as a template. We use the latest manufacturing techniques to turn your stamp options into a professional quality stamp. We have industry professionals that review each stamp for impression quality before shipping.
Q: How long do self inking stamps last?
A: Self inking stamps are made to last for thousands of impressions without needing to re-ink. Exactly how much ink is used after each impression depends on the impression area of the stamp and the material being stamped. We manufacture our stamps to last and are easily re-inked.
Q: When will my order arrive?
A: We aim to dispatch all orders within 1 working day, but this time may increase during busy periods. We will notify you by email if there are any unexpected delays in the dispatch of your order. To move your order ahead in the production queue, choose Express Processing prior to checkout.
Q: My order has not yet arrived, what should I do?
A: Please contact us if you have not received your order within 7 calendar days after the ship date. If you are shipping via UPS, please review their estimation map here.
Q: Can I add to an order already purchased?
A: If there are other products you require, why not place a new additional order which will be delivered free of charge if the value is over $49.
How do I change or cancel my order?
A: We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If order is changed, there may be an additional setup charge. Stamps may begin pre-production within 30 minutes of order, any changes after this point will be charged extra. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage. Returns for refunds are accepted only once approved by CustomStamps.com, contact us for additional information.
For any additional information please feel free to Contact Us. Calls at 800-864-0666 are also welcome.