CustomStamps.com is a small, individually owned business. If you order from us, Kay, the owner and operator will personally guarantee that your order will be processed, packaged, and shipped with care. She still answers the phone herself and personally processes every order. Most orders are filled the same day they are received. Our products come with a 100% satisfaction guarantee. If you are not satisfied for any reason return your product within 30 days for a full refund.